wen1wen: Deposits, Withdrawals and Account Verification

Fund Your wen1wen Balance

Adding money to your account starts at the cashier section — find it in the main menu once you are logged in. We connect to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u and CIMB Clicks, so you pick whatever you already have on your phone. Select a method, key in the amount in RM, and the payment screen hands off

to your chosen app or bank portal. Your balance updates as soon as the transaction confirms on our end. No need to message support for routine deposits — the flow is self-contained.

Log in and open the cashier — Tap the account icon, then select the deposit section from the menu. The cashier shows every available payment method for your region.
Choose your wallet or bank — Pick Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Each option takes you to the matching app or bank portal with the amount pre-filled.
Confirm the amount in RM — Enter how much you want to add, double-check the figure, then approve with your wallet PIN or bank OTP. The amount is sent directly to our payment system.
Balance updates in your account — Once the payment clears on our side, your wen1wen balance reflects the new amount. Refresh the lobby if it does not update within a minute or two.

Withdraw Funds From Your wen1wen Account

When you want to pull funds out, head to the withdrawal section inside the cashier — same menu, different tab. We route payouts through DuitNow, FPX, and supported local bank accounts including Maybank2u and CIMB Clicks. Make sure your registered bank or wallet name matches your verified account name; a mismatch is the most common reason a withdrawal needs a manual check.

Enter the RM amount you want returned, select the payout method, and submit. We process requests in the order they arrive. Players in George Town and across Malaysia use the same withdrawal flow with no region-specific differences.

Open the withdrawal tab — Navigate to the cashier and switch to the withdrawal tab. You will see the payout methods available for your verified account.
Select a payout method — Choose DuitNow, FPX or a local bank option. The account details you saved during verification will appear — confirm they are still correct.
Enter the amount and submit — Key in the RM amount you want to withdraw, review the details, and confirm. You may be asked to enter your account password as a second check.
Await confirmation — We review and process withdrawals in queue order. You will receive an in-account notification once your request moves to the completed status.

Verify Your wen1wen Account

Account verification is how we make sure withdrawals land in the right hands — yours. We ask you to submit a copy of your national identity card (MyKad) and a short selfie so we can match the name on file with the account holder. This step also protects your balance if someone else ever tries to access your account. Once verified, your

withdrawal limit tier increases and future payouts move through the queue faster because the name-match check is already done. Upload documents from the account settings page; our team reviews submissions and sends a confirmation to your registered email or in-account message.

Go to account settings — Find the verification section under your profile. You will see which documents are still pending and which have already been accepted.
Upload your MyKad — Photograph both sides of your MyKad in good lighting. The name and ID number must be clearly readable — blurry images delay the review.
Submit a selfie — Take a clear photo of your face next to your MyKad as instructed on screen. This matches you to the document and prevents someone else using your details.
Receive confirmation — Our team checks the submission and updates your verification status. You get an in-account message or email once the review is done.

PAYMENT METHODS

Payment Options at wen1wen

We have wired in the payment rails Malaysians actually use — not a generic international list. Whether you reload via Touch 'n Go eWallet after topping up at a convenience store, send through GrabPay straight from the app, or use your Maybank2u online banking on desktop, the cashier handles it without redirecting you to a third-party page you don't recognise. Boost works the same way — open the app, approve, done. DuitNow and FPX cover bank transfers for those who prefer direct debit from their current or savings account.

Touch 'n Go eWallet Link your TNG eWallet to the cashier for quick deposits. Funds move from your wallet balance to your wen1wen account once you approve in the app.

Boost Pay through Boost by selecting it in the cashier and confirming the amount inside the Boost app. No card details needed.

GrabPay Use your GrabPay balance to fund your account. Select GrabPay at the cashier and the Grab app handles the rest.

DuitNow Send via DuitNow using the account number shown in the cashier. Transfers arrive as soon as your bank processes the instruction.

FPX / Maybank2u / CIMB Clicks Online banking through FPX lets you debit directly from Maybank2u, CIMB Clicks and other participating banks without leaving the deposit flow.

Frequently Asked About wen1wen Banking

Below are the questions we hear most often about depositing, withdrawing and account verification. If your situation is not covered here, reach out to our live chat support from inside your account for real-time help.

Touch 'n Go eWallet, Boost and GrabPay are all active at our cashier desk. Select the one you want, approve in your wallet app, and your balance updates.

Minimum deposit amounts depend on the payment method you choose and are shown at the cashier before you confirm. We do not publish a single fixed figure here to avoid confusion.

Wait a minute and refresh your account. If the balance still has not moved, contact our live chat support with your transaction reference number so we can trace it.

Open the withdrawal tab in the cashier, select FPX or DuitNow, confirm your registered bank details match your verified name, enter the RM amount, and submit the request.

Yes. Verification protects your funds by confirming you are the account holder. Submit your MyKad and selfie via account settings; once approved, withdrawals proceed normally.

Our team reviews verification submissions and sends an in-account notification when done. Clear, well-lit document photos help us complete the review without asking for resubmissions.

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